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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on December 13, 2024 by Employer details CLARK FREIGHTWAYS

Job details

*Full-Time Customer Service Representative* *Monday - Friday, 8:30am ? 5:00pm* *About Us:* Clark Freightways is a leading BC-based freight carrier, privately owned and operated since 1957. Consistent practice of our founding values of _Integrity, Accountability and Teamwork_ has helped us build our reputation as a reliable freight carrier, and a fair employer. We are looking for an organized and positive Customer Service Representative who has exceptional customer relation and communication skills to join our team. Our Customer Service Representatives are responsible for maintaining a high level of professional service and customer satisfaction in all interactions including, but not limited to, rate requests, responding to customer inquiries and resolving customer concerns. *What You?ll Do:* * Fulfills customer requests for shipment status ? tracking and tracing, service standards, problem resolution, proof of delivery (POD) requests and proactive responses and notifications per customer requests, including service schedule variations. * Addresses customer concerns regarding overages, shortages and damages (OS&D). * Facilitates claim procedures with customers. * Provides guidance and information to customers regarding service standards and schedules; clarifying billing information and COD details as requested. * Collaborates and partners with Operations and Branches to meet customer service requests. * Updates and maintains customer databases (TMS & Sales Force) with relevant, up-to-date information. * Completes and communicates fuel surcharge and holiday schedule notifications to customers. * Proactively communicates customer concerns and issues to the Business Development department. * Generates sales leads on an on-going basis and forwards to the Business Development department. * Participates in other related duties and projects as assigned. *Who You Are:* * High School diploma; courses in Customer Service, Business Administration or a related field, with one (1) year experience in customer service; or an equivalent combination of education, training and experience. * Proven customer service experience. * Strong knowledge of LTL freight-handling requirements. * Experience with a Transportation Management System (TMS) preferred. * Solid knowledge of the geography of British Columbia. * Intermediate level use of the Microsoft Office suite of programs. * Ability to work effectively as part of a team; collaborating with others to achieve goals and objectives. * Exceptional interpersonal and customer relations skills; the ability to meet or exceed customer service needs and expectations. * Positive attitude that communicates job related issues with a constructive, problem solving approach. * Excellent communications skills, both written and verbal, in order to be effective in requesting and delivering information. * Highly organized with a proven ability to effectively prioritize work to meet deadlines. * Ability to work independently, problem solve and be attentive to details. * Ability to function effectively in a dynamic, fast paced environment. * Flexibility to work different shifts and overtime as required. *Why Apply?* * Rate of $23.53 * Extended health and dental * Life insurance/AD&D * Employee Assistance Program * Employer matched RRSP * Opportunity to work with a leading freight organization, proudly serving BC. * Work within a state-of-the-art cross-docking facility. * Potential advancement and promotions based on performance and company need. Job Type: Full-time Pay: $23.53 per hour Expected hours: 40 per week Benefits: * Dental care * Employee assistance program * Extended health care * Life insurance * On-site parking * RRSP match Schedule: * Monday to Friday Application question(s): * Are you legally able to work in Canada? Experience: * LTL freight industry: 1 year (preferred) Work Location: In person