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front desk agent

Posted on December 13, 2024 by Employer details Inn On The Lake

Job details

As a Guest Service Agent at Inn On The Lake you will be responsible for offering exceptional customer service. A courteous and professional manner is essential to create a positive guest experience during their stay. The agent will be responsible for working with a Multi-line switchboard, Word processing software, Database software, Computerized bookkeeping system, Central reservation system (CRS), Spreadsheet and the Internet Work Schedule: Work irregular hours and shifts as needed (evenings, days, weekdays, weekends) Education: College, CEGEP or other non-university certificate or diploma from a 1 year program, or equivalent experience Experience & Skills: * Display a team player attitude * Possess good interpersonal skills * Possess excellent written and verbal communication skills * Can follow oral & written instructions applying to policies and procedures * Multi- tasked, Quick learner and attention to detail * Capable of working with or without Supervision * Has a pleasant & outgoing attitude and enjoys working with the public * Fluent in English, both verbal and written Primary Duties: . Register arriving guests and assign rooms, . Process group arrivals and departures, . Take, cancel and change room reservations, . Provide information on hotel facilities and services, . Provide general information about points of interest in the area, . Exchange foreign currency, . Process guests' departures, calculate charges and receive payments, . Balance cash and complete balance sheets, cash reports and related forms, . Follow emergency and safety procedures, . Clerical duties (i.e. faxing, filing, photocopying), . Handle wake-up calls, . Provide customer service, . Answer telephone and relay telephone calls and messages *Must have own transportation, public transit not available* Job Types: Full-time, Part-time Pay: $17.00 per hour Expected hours: 32 ? 40 per week Additional pay: * Overtime pay Benefits: * Discounted or free food * On-site parking Flexible language requirement: * French not required Schedule: * 8 hour shift * Day shift * Holidays * Night shift Application question(s): * Are you a permanent resident of Canada? Experience: * hotel front desk: 2 years (required) Work Location: In person