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property manager

Posted on December 11, 2024 by Employer details Welcome Home Management

Job details

*JOB TYPE: *Full Time *REPORTS TO: *General Manager *LOCATION:* St. Catharines/Hamilton (Hybrid) *IS THIS YOU?* Are you good at reading people? Are you good at sticking to timelines & meeting deadlines? Are you detail oriented & have laser vision noticing things others often miss? Are you solutions oriented and look for win-win solutions? If you thrive on interacting with people and tackling challenges with precision, you could be our next Property Manager! *ROLE:* You will play a vital role in ensuring seamless property operations and fostering strong relationships with tenants and property owners. This position requires a proactive, detail-oriented professional who excels at problem-solving and delivering exceptional service. You?ll collaborate with various teams to maintain high standards, streamline processes, and support the growth of our portfolio, making a meaningful impact in a dynamic and rewarding environment. *RESPONSIBILITIES:* * *Resident and Client Relations*: Act as the primary contact for tenant inquiries and service requests, managing lease agreements, and general resident communications in a professional and timely manner to ensure resident satisfaction. This includes coordinating tenant placement, such as screening, collecting deposits, preparing leases, and facilitating move-ins and move-outs. * *Maintenance and Service Coordination*: Oversee and prioritize maintenance requests, collaborating with the maintenance team to ensure swift and efficient resolutions. Communicate clear timelines to residents, provide follow-up, and take property photos during move-outs or rent-ready stages to document conditions. * *Property Leasing and Marketing*: Work closely with the leasing team to market and show vacant properties, assist in onboarding new tenants, and ensure all move-in and move-out processes are seamless. * *Rent Collection and Delinquencies*: Handle rent collection and address resident delinquencies in a professional manner, including sending legal notices (LTB Forms, lease violations, etc.) to ensure compliance and resolution. * *Property Management Assistance*: Support daily property management tasks, including preparing documents, scheduling inspections, and managing resident correspondence. Maintain accurate and organized files to facilitate smooth operations. * *Administrative Support for Real Estate Projects*: Offer administrative and logistical assistance for real estate sales, development, and construction initiatives. Coordinate document management, scheduling, and client communications to keep projects on track. * *After-Hours Availability (As Needed)*: Be available occasionally for on-call shifts to address urgent maintenance requests, tenant emergencies, or other pressing needs outside of regular business hours. (On-call responsibilities do not require being in the office or on-site). * *Flexible Team Support*: Adapt to a variety of tasks across departments, including property management, leasing, maintenance, and construction, to support daily operations and achieve organizational goals. *RESULTS:* * Tenant applications are reviewed & prospects are contacted within 48 hours * Properties are not vacant for more than 45 days * We are finding qualified tenants for properties * Delinquent tenants are communicated within a 48 hour period, and either paid up or served notices within the same 48 hour period. * All properties in our portfolio are well maintained properties * Deliver exceptional customer service by addressing tenant concerns promptly, conducting regular follow-ups, and maintaining positive resident relations * All phone calls, text messages, and emails are responded to in a timely manner (goal is within 24 hours) *REQUIREMENTS:* * Market knowledge, or experience in property management or real estate is a plus * Experience in a customer-facing role with a proven track record in managing client interactions professionally and effectively. * Ability to quickly learn and adapt