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front desk agent

Posted on December 13, 2024 by Employer details Best Western Downtown Hotel

Job details

*Summary* As a Front Desk Agent, you will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your core skills in hospitality and guest services will be essential as you manage multi-line phone systems and assist with check-ins and inquiries. Bilingual abilities will enhance communication with diverse guests, while your attention to detail in filing and organization will support the smooth operation of the front desk. Join our team to create memorable experiences for our guests in a vibrant hotel environment. Languages: Bilingual would be an asset, but not necessary Experience: Employer willing to train Business Equipment and Computer Applications: Word processing software; Spreadsheet; Opera or Visual Matrix or AutoClerk; Multi-line switchboard; Internet; Central reservation system (CRS); Computerized bookkeeping system Specific Skills: * Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services. * Process group arrivals and departures; Process guests' departures, calculate charges and receive payments; Perform light housekeeping and cleaning duties. * Investigate and resolve complaints and claims; Balance cash and complete balance sheets, cash reports and related forms; Answer telephone and relay telephone calls and messages. * Clerical duties (i.e. faxing, filing, photocopying); Provide general information about points of interest in the area. * Follow emergency and safety procedures; Handle wake-up calls; Provide customer service; Assist clients/guests with special needs. * Maintain an inventory of vacancies, reservations and room assignments Important : Should be Flexible for all shifts - Mornings, Evenings & Night Shifts. Job Types: Full-time, Part-time Job Types: Full-time, Permanent Pay: From $16.55 per hour Schedule: * 8 hour shift * Evening shift * Holidays * Monday to Friday * Weekends as needed Experience: * customer service: 1 year (preferred) Language: * English (preferred) Work Location: In person Job Types: Full-time, Part-time Pay: $17.20 per hour Benefits: * On-site parking Schedule: * 8 hour shift * Evening shift * Holidays * Monday to Friday * Night shift * Weekends as needed Experience: * Customer service: 1 year (preferred) Work Location: In person Expected start date: 2024-12-14