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systems support representative
Posted on December 16, 2024 by Employer details Foveo Memorial Services Inc.
Job details
Education: Bachelor's degree. Asset languages: Spanish; Castilian. Russian. German. Work setting: Help desk. General office. Private company, corporation or industry. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Manage incidents. Plan and schedule funeral services. Supervision: No supervision responsibility. Certificates, licences, memberships, and courses : Cisco certified network associate. Computer and technology knowledge: Android. Information Technology Infrastructure Library (ITIL). Jira. Shell script. iOS. Linux. Unix. Networking software. Networking security. Internet. Servers. Desktop applications. Security software. Multimedia software. Salesforce. MS Active Directory. Zendesk. MS Office. MS Windows. SQL. TCP/IP. Wireless networks. Type of experience: Call centre. Area of work experience: Quality assurance or control. Area of specialization: Technical support. Security and safety: Criminal record check. Transportation/travel information: Own transportation. Travel expenses not paid by employer. Public transportation is not available. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Attention to detail. Ability to distinguish between colours. Sound discrimination. Sitting. Own tools/equipment: Computer. Internet access. Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you available for shift or on-call work?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. Do you have the above-indicated required certifications?. Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?. What is the highest level of study you have completed?. Experience: 3 years to less than 5 years.- LocationNepean, ON
- Workplace information On site
- Salary$17.20HOUR hourly / 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Night, Weekend, Shift, Overtime, On Call, Early Morning, Morning, 08:30 to 20:00
- Starts as soon as possible
- vacancies 1 vacancy
- Source Job Bank #3178241
Overview
Languages
English
Education
- Bachelor's degree
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Asset languages
- Spanish
- Russian
- German
Work setting
- Help desk
- General office
- Private company, corporation or industry
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- Plan and schedule funeral services
Supervision
- No supervision responsibility
Credentials
Certificates, licences, memberships, and courses
- Cisco certified network associate
Experience and specialization
Computer and technology knowledge
- Android
- Information Technology Infrastructure Library (ITIL)
- Jira
- Shell script
- iOS
- Linux
- Unix
- Networking software
- Networking security
- Internet
- Servers
- Desktop applications
- Security software
- Multimedia software
- Salesforce
- MS Active Directory
- Zendesk
- MS Office
- MS Windows
- SQL
- TCP/IP
- Wireless networks
Type of experience
- Call centre
Area of work experience
- Quality assurance or control
Area of specialization
- Technical support
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Own transportation
- Travel expenses not paid by employer
- Public transportation is not available
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Ability to distinguish between colours
- Sound discrimination
- Sitting
Own tools/equipment
- Computer
- Internet access
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2025-01-15
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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