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customer service representative - call centre

Title posted on indeed.com - CSR - Customer Service Representative

Posted on December 16, 2024 by Employer details Transformer Table

Job details

Are you someone who has a people-first mindset and enjoys customer service? Well, Transformer Table has the job for you! We are looking for a *Bilingual Customer Service Representative* to join our growing team! *Signing bonus of $2,000 : $1,000 after completing 3 months of service and an additional $1,000 after reaching the 6-month milestone. * Important note: This position is a full-time, in-office role with *one work-from-home day*. Candidates must be available to work *Monday to Friday from 9:30 AM to 5:30 PM*. Work from home will be offered once per week upon completion of the training. *What we bring to the table:* * Free lunch every Friday * Company social events * RRSP employer contribution * Paid personal days * Competitive pay and benefits * Group Health Insurance (medical, dental, and paramedical) * Discretionary bonus * Virtual Healthcare * Employee & Family Assistance Program (EFAP) * Rebate Program * And more! *Responsibilities* * Answer all incoming calls, chats, and emails in a timely manner (outgoing calls may be required); * Respond to customer inquiries by relaying relevant and accurate information; * Provide the best customer service by acknowledging and resolving customer complaints and issues; * Act as a brand ambassador by possessing strong brand and product knowledge; * Follow procedures and criteria to generate a high quality of service to customers. *What you bring to the team:* * Perfect bilingualism (written and spoken); * 2-3 year experience in customer service (call center is an asset); * Ability to handle difficult customers and show empathy; * Strong listening and interpersonal skills; * Perfect bilingualism (written and spoken); * Ability to self-manage and work in a fast-paced environment; * Ability to handle stress and work under pressure. *Who we are* As one of the fastest-growing startup companies in Canada, Transformer Table has championed customer service and client satisfaction worldwide. We have grown exponentially since we first began in 2016, and it?s only the beginning! Our Purpose? People & Practicality, making everyday life easier for everyone, in every type of home. Our mission? Innovation. We want to continuously shake up the industry while maintaining the ?wow? factor of modern, high-end furniture that can fit in any type of space. How do we give back? We are committed to sustainable practices. We plant 10 trees for every item sold, and source our wood from FSC-certified forests. You don?t want to miss the opportunity to work for a company like Transformer Table! _At Transformer Table, we accept and embrace differences in all aspects of our business, and are proud to say that we are an equal opportunity employer. We are committed to providing a non-discriminatory environment, and embrace diversity, equity and inclusion as one of the main pillars of our company. We do not tolerate discrimination or harassment based on characteristics including but not limited to race, nationality, sex, sexual orientation, religion, marital status, gender identity or expression, age, native language, mental or physical disability, or any other characteristics protected by law._ Job Types: Full-time, Permanent Pay: From $25.00 per hour Additional pay: * Bonus pay Benefits: * Company events * Dental care * Discounted or free food * Employee assistance program * Extended health care * Life insurance * On-site parking * Paid time off * RRSP match * Store discount * Wellness program Schedule: * Monday to Friday Ability to commute/relocate: * Pointe-Claire, QC: reliably commute or plan to relocate before starting work (required) Education: * DCS / DEC (preferred) Experience: * Customer service: 1 year (required) Language: * French fluently (required) * English fluently (required) Work Location: In person