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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on December 17, 2024 by Employer details Morrice Transportation

Job details

Morrice Transportation?s success is directly related to the provision of high-quality, flexible, reliable, and timely services. We are committed to meeting the present and future needs of the various industries that make up our customer base. Our operational focus is optimizing resources while achieving our high service and safety goals. If you share this vision, seize this immediate opportunity to join our team as a Customer Service Representative. *Responsibilities:* * Work closely with the operational staff to ensure customers? needs and expectations are met. * Track and trace all active orders for current on-time status and proactively contact customers, providing them with shipment status. * Seek alternate solutions with customers in the event of a service deviation, including change of pick up or delivery appointments. * Updating and entering in all information in our transportation management database * Recording and communicating to the necessary responsible functions all customer complaints regarding freight orders, service, and delivery. * Finding solutions to customer complaints regarding service to maximize customer satisfaction. * Perform other duties and special projects as assigned by management. *Non-negotiable core competencies:* * Five or more years of customer service experience * Three to five years of prior experience in the transportation sector, including in-depth knowledge of transportation management databases. * Excellent verbal and written communication skills * Professional and service oriented * Proven analytical, problem solving, decision-making and relationship building skills. * Ability to prioritize tasks in a deadline-driven environment in both a team and individual environment. * Previous experience with Truckmate software. * Ability to attend work punctually and consistently. Job Type: Full-time Pay: $18.00-$22.00 per hour Expected hours: 40 per week Additional pay: * Overtime pay Benefits: * Dental care * Extended health care * Vision care Schedule: * Day shift * Evening shift * Monday to Friday Ability to commute/relocate: * Windsor, ON N8X 4L3: reliably commute or plan to relocate before starting work (required) Education: * Secondary School (preferred) Experience: * Call center: 1 year (preferred) * Trucking Industry Customer Service: 1 year (preferred) Work Location: In person Application deadline: 2024-09-06