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manager, IT (information technology) implementation
Title posted on CareerBeacon - IT Manager
Posted on December 19, 2024 by Employer details TD Bank
Job details
Work Location:Toronto, Ontario, CanadaHours:37.5Line of Business:Technology SolutionsPay Details:$91,200 - $136,800 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:The IT Operations Manager will be responsible for leading application support team to mitigate and manage issues to our applications. The main responsibility is to ensure that the supported applications are working as expected in alignment with enterprise standards and meeting business objectives.Develop strategies and lead implementation for the efficient management of production operations. Define and monitor the Application Support team's yearly operating plan and performance objectives to monitor for quality and excellent delivery of the Application Support services. Review and analyze existing application effectiveness and efficiency and develop strategies for continuous improvement Manage team responsible for the day to day operational and support activities Oversee incident, problem, and change management and production readiness for new environments and strategically drive simplification, automation, and end-to-end capacity and performance management Ensure the level of service to customers/clients, availability metrics, analyze trends, and determine appropriate actions where applicable. Oversee the operations/ support/management of products/systems/ applications/services for a range of clients to support them in meeting business objectives/ goals. Support/ participate/lead in developing the strategic direction of own area Oversee vendor relationships; ensure timely/accurate communication and resolution of issues Oversee operating schedules / priorities for all infrastructure and incidents on a 7/24 basis to ensure operations are effectively and efficiently supported and maintained. Ensure compliance with well-defined enterprise technology delivery practices and standards and project management disciplines Responsibilities ? Breadth/Depth Highly available key contact with connections and relationships within the head office based in Toronto. Able to utilize networks in place to facilitate affective solutions and positive growth within the team Responsible for managing broad and highly complex/global team which are diverse in scope Sets direction at an operational level, works autonomously in the management of the unit and collaborates with other business heads to establish and execute on common goals Understands strategic direction (including financials) and champions alliances to benefit the Bank, advocates for operational improvements to enhance value to the organization Directs/manages a large group (e.g., up to 20) of IT professionals Education/Tools/Applications 5+ years relevant experience in IT operations, managing teams and large-scale IT ecosystems Have a solid understanding of the current processes and tolls in place within our head office, including but not limited to the ability to understand and communicate effectively our processes, tool usage, expectations and the ability to measure the teams by head office standards Solid understanding and industry experience in the usage of ServiceNow, Splunk, Dynatrace Solid understanding of Cloud & Azure Platforms In-depth knowledge of TD incident lifecycle coverage for end-to-end incident management Solid understanding of TD c- LocationToronto, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2125733
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