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technical support representative
Posted on December 21, 2024 by Employer details Senville
Job details
Senville is a retailer of heating and cooling products, including air conditioners and heat pumps. Based in Montreal, QC, Canada, Senville distributes and sells heating and cooling systems via e-commerce outlets, throughout the United States and Canada. We are currently seeking a new bilingual technical support representative to join our support team. *Office location: Dorval, Qc * *Responsibility: * * Effectively handle customer needs based on the technical support of our products, via inbound phone calls and chat. *Required Knowledge, Skills and Abilities: * * Be knowledgeable of the most product features, and be capable of providing customers with helpful and useful information. * Ability to work independently over long periods of time within the scope of established rules and regulations to satisfy the needs of our guests. * Ability to handle stressful situations and difficult people both in person and via the telephone while maintaining a professional and pleasant demeanor. * Shall be able to read, write and speak fluent English in order to communicate with US based customers. (French is a plus.) * Ability to work with computers, and proficient in Windows, and Microsoft Office. *Employee Benefits:* * Group Insurance after 3 months * Two weeks paid vacation after the first year. Job Type: Full-time Pay: $42,000.00-$46,000.00 per year Benefits: * Dental care * Extended health care * Life insurance * On-site parking * Paid time off * Work from home Schedule: * 8 hour shift Experience: * customer service: 1 year (required) Language: * English (required) * French (required) Work Location: In person Application deadline: 2024-09-24- LocationDorval, QC
- Workplace information On site
- Salary$42,000 to $46,000YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9574709778
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