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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on March 04, 2025 by Employer details Carbon Copy Digital

Job details

*Join Our Team and Make an Impact!* Are you a detail-oriented, customer-focused problem solver? Do you thrive in a fast-paced environment and love creating positive experiences for clients? If so, we?d love to hear from you! We are looking for a *Customer Service Representative* who is passionate about delivering top-notch service and ensuring smooth communication between customers and our production team. *What You?ll Be Doing:* * Be the friendly face and voice of our company?greet walk-in customers and assist them with their needs. * Answer phone calls and emails with clarity and professionalism. * Accurately document job instructions to ensure seamless production. * Keep an eye on proofs sent to customers and follow up as needed. * Offer solutions and guidance to help customers achieve the best possible results. * Work closely with production team to ensure smooth job flow. * Handle transactions?including processing credit and debit card payments. * Manage invoicing through Avanti MIS software. * Provide updates to customers regarding job status and tracking. * Coordinate material orders by issuing purchase orders to suppliers and vendors. * Oversee projects from start to finish, including procurement, installation coordination, and scheduling. * Ensure successful installation coordination by liaising with customers and installers to meet project timelines and expectations. *Who You Are:* * A customer service pro with previous experience (bonus points if it?s in the print industry!). * Someone who understands that great service isn?t just about answering questions?it?s about creating an exceptional experience. * A natural communicator with strong written and verbal skills. * An organizational wizard who thrives on attention to detail. * Comfortable juggling multiple tasks and thriving under shifting deadlines. * A true team player who enjoys collaborating and solving problems together. * Skilled in keyboarding and data entry, with an eye for accuracy. *What We Offer:* * Competitive hourly wage with overtime eligibility. * Monday?Friday, 8-hour shifts (occasional overtime may be required). * A dynamic, fast-paced work environment where every day brings something new. * Opportunities for learning and professional growth. *Your Background:* * High school diploma required. * Post-secondary technical training is an asset but not a must. * At least 2 years experience in the print industry preferred. * At least 2 years Customer Service experience preferred. * CRM experience preferred. If you?re ready to bring your energy, problem-solving skills, and customer-first mindset to a company that values *teamwork, efficiency, and top-tier service*, apply today! Job Type: Full-time Pay: From $19.00 per hour Expected hours: 40 per week Additional pay: * Overtime pay Benefits: * Dental care * Disability insurance * Extended health care * RRSP match Schedule: * 8 hour shift * Monday to Friday * Overtime Work Location: In person