cloud operations manager

Title posted on indeed.com - Operations Manager, GTA

Posted on March 10, 2025 by Employer details Integricon Property Restoration and Construction Group Inc.

Job details

Join a growing company with opportunity for advancement. Integricon: * a leading Construction and Property Restoration Company in Southern Ontario and Alberta * provides full rebuilds of custom homes and homes affected by floods and fires. We are HCRA Certified. * on the cutting edge of job management using processes and technology to track and monitor its jobs We are currently looking for a Operations Manager with: * at least five (5) years of project management experience * at least five (5) or more years of restoration industry experience * at least two (2) years of experience in a management/leadership role, managing a team of employees * experience using Xactimate, Xactanalysis would be an asset * experience overseeing construction projects, both residential and commercial * working knowledge of the building envelope, building sciences and project management * a dedication to monitoring job costs to ensure job profitability * computer literacy is a must for this position Key Responsibilities: *1. Leadership & Team Management* * Implement and run catastrophe (CAT) response programs, ensuring efficient mobilization and execution of large-scale disaster recovery efforts. * Ensure all team members have up-to-date SLA (Service Level Agreement) information to meet and exceed client expectations. * Drive a high-performance culture by ensuring teams are aligned with KPI goals, safety standards, and service excellence. * Ensure strong brand representation on job sites with properly branded vehicles, uniforms, and a professional team presence. * Lead, mentor ,train and manage the Project Manager Team, ensuring they are well-trained, properly equipped, and prepared for rapid deployment. * Develop and implement best practices for emergency response, mitigation procedures, and operational efficiency. * Maintain 24/7 response readiness, ensuring teams are properly scheduled and available for emergency calls. *2. Emergency Response & Field Operations* * Oversee and coordinate disaster response efforts, ensuring timely mobilization of personnel and equipment. * Ensure all emergency mitigation work (water extraction, structural drying, board-ups, smoke/odor removal, etc.) meets industry standards (IICRC, NFPA, OSHA). * Implement and enforce SOPs for emergency response, ensuring efficiency and consistency across all projects. * Monitor job progress, ensuring timely completion and adherence to scope, budget, and compliance requirements. * Collaborate with insurance adjusters, property owners, and project managers to streamline restoration efforts. *3. Compliance, Safety & Quality Control* * Ensure strict compliance with safety protocols, industry regulations, and company policies during all emergency operations. * Conduct job site audits, reviewing work quality, adherence to safety guidelines, and regulatory compliance. * Implement quality control checks, ensuring high standards in mitigation and emergency response services. *4. Resource & Logistics Management* * Manage equipment and inventory, ensuring availability and proper maintenance. * Optimize workforce scheduling for efficient coverage across service areas, balancing workload and response capacity. * Ensure accurate and timely documentation of emergency jobs, including work orders, moisture readings, and compliance reports. *5. Customer Experience & Stakeholder Engagement* * Act as the primary point of contact for property owners, clients, and insurance adjusters during escalations of restoration projects. * Ensure clear and timely communication with customers regarding project timelines, expectations, and next steps. * Monitor customer satisfaction metrics (NPS, Google Reviews) and address service concerns proactively. * Build strong relationships with insurance carriers, adjusters, and vendors to improve collaboration and streamline claim approvals including attending events. *6. Financial & Performance Management* * Monitor job profitability, cost control, and efficiency