production engineer
Title posted on Talent.com - L3 Hyland OnBase Production Support Engineer
Posted on July 14, 2026 by Employer details Astra North Infoteck Inc.
Job details
<b>Job Description</b><br><span id="spandesc"><p class="PDq2pG_selectionAnchorContainer"><b>L3 Hyland OnBase Production Support Engineer</b><br/></p><p><b>Experience Required:</b> 8+ Years<br/></p><p><b>Must Have Technical/Functional Skills</b><br/></p><p></p><div>? Deep expertise in Hyland OnBase including Administration, Workflow, Unity, and Integration<br/></div><div> ? Strong SQL and database troubleshooting skills<br/></div><div> ? Experience in enterprise application architecture and support models<br/></div><div> ? Experience with integration technologies including APIs, web services, and middleware<br/></div><div> ? Knowledge of ITIL-based incident, problem, and change management<br/></div><p></p><p><b>Preferred Skills</b><br/></p><p></p><div>? Experience in Insurance / Financial Services environments<br/></div><div> ? Exposure to OnBase migration, modernization, or transformation programs<br/></div><div> ? Experience with automation and scripting including PowerShell and batch jobs<br/></div><div> ? Experience with performance tuning and system scalability<br/></div><p></p><p><b>Roles & Responsibilities</b><br/></p><p><b>L3 Incident & Problem Management</b><br/></p><p></p><div>? Resolve critical and complex incidents escalated from L2 support teams<br/></div><div> ? Lead root cause analysis (RCA) and implement permanent fixes<br/></div><p></p><p><b>Platform Engineering & Optimization</b><br/></p><p></p><div>? Design and implement OnBase configurations, performance tuning, and system improvements<br/></div><div> ? Handle upgrades, patching, and system enhancements<br/></div><p></p><p><b>Architecture & Integration Support</b><br/></p><p></p><div>? Provide SME support for integrations including APIs, middleware, and upstream systems<br/></div><div> ? Define best practices for document workflows and automation<br/></div><p></p><p><b>Release & Change Governance</b><br/></p><p></p><div>? Lead production releases, deployment strategies, and stabilization activities<br/></div><div> ? Ensure change compliance and risk mitigation<br/></div><p></p><p><b>Operational Leadership</b><br/></p><p></p><div>? Guide L1/L2 teams, reduce incident backlog, and improve MTTR<br/></div><div> ? Drive SLA adherence and continuous service improvement<br/></div><p></p><p><b>Outcome Focus</b><br/></p><p></p><div>? Improve system resilience and reduce critical incidents<br/></div><div> ? Enable faster resolution of complex issues<br/></div><div> ? Optimize OnBase performance and scalability<br/></div><div> ? Ensure strong governance and release stability<br/></div><p></p><p><b>Essential Skills</b><br/></p><p></p><div>? Hyland OnBase Architecture<br/></div><div> ? OnBase Administration<br/></div><div> ? OnBase Workflow<br/></div><div> ? OnBase Unity<br/></div><div> ? Enterprise Content Management (ECM)<br/></div><div> ? APIs and Middleware Integrations<br/></div><div> ? SQL and Database Troubleshooting<br/></div><div> ? Root Cause Analysis (RCA)<br/></div><div> ? Problem Management<br/></div><div> ? Workflow Optimization<br/></div><div> ? Automation<br/></div><div> ? Migration and Upgrade Support (OnBase ? Appian / CP4BA)<br/></div><p></p><div><br/></div></span><br/><br><b>Requirements</b><br>Sailpoint- Location Toronto, ON
- Work location On site
- Salary$10,000MONTH monthly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Talent.com #628159804536259585
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