Job prospects Bank Customer Service Officer in New Brunswick

Explore current and future job prospects for people working as a "bank customer service officer" in New Brunswick or across Canada.

Job opportunities in New Brunswick

These outlooks were updated on November 29, 2023.

Prospects over the next 3 years

The employment outlook will be moderate for Customer services representatives - financial institutions (NOC 64400) in New Brunswick for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

• Due to the growing adoption of mobile banking, fewer and fewer transactions being carried out with physical cash and automation is becoming more prevalent. As such, job responsibilities are shifting away from traditional tasks like the handling of deposits and becoming more sales oriented.
• Due to the entry-level nature of this position, the prevalence of part-time work, and relatively young workforce, most openings should arise from staff turnover.
• Applicants with a bachelor's degree will have better job prospects and individuals with customer service experience along with strong communication, problem solving, and multi-tasking skills have better prospects of finding work in this occupation. Additionally, courses such as Investment Funds in Canada (IFIC) or the Canadian Securities Course (CSC) are beneficial for career progression.

Here are some key facts about Customer services representatives - financial institutions in New Brunswick:

• Approximately 1,750 people work in this occupation.
• Customer services representatives - financial institutions mainly work in the following sectors:
  • Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 94%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 83% compared to 84% for all occupations
  • Part-time workers: 17% compared to 16% for all occupations
• 74% of customer services representatives - financial institutions work all year, while 26% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 45 weeks compared to 42 weeks for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 22% compared to 52% for all occupations
  • Women: 78% compared to 48% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: less than 5% compared to 11% for all occupations
  • high school diploma or equivalent: 35% compared to 30% for all occupations
  • apprenticeship or trades certificate or diploma: 7% compared to 12% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 30% compared to 23% for all occupations
  • bachelor's degree: 20% compared to 16% for all occupations
  • university certificate, degree or diploma above bachelor level: 7% compared to 7% for all occupations

Breakdown by region

Explore job prospects in New Brunswick by economic region.

Source Labour Market Information | Prospects Methodology

Labour market conditions over the next 10 years

Explore current and future job prospects for people working as a "bank customer service officer" Customer services representatives - financial institutions (NOC 64400) or across Canada.

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