Job prospects Bank Customer Service Officer in the Montréal Region

Over the past few years (2021-2023), the labour market was balanced for Customer services representatives - financial institutions in the Montréal Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be moderate for Customer services representatives - financial institutions (NOC 64400) in the census metropolitan area of Montréal for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• Not many positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

In recent years, the financial services sector has been rapidly changing. Several innovative technologies have been implemented to facilitate access to these services.  

Increased use of applications and the digitization in financial services, the consolidation of bank branches and the closure of several service locations, particularly in rural areas, may moderate hiring opportunities in this occupational group.              

The occupation is generally an entry point into the financial services sector. Staff turnover should create employment opportunities.  

The fact that bank branches are increasingly moving away from their traditional face-to-face activities towards financial advisory services could change the nature of the roles, responsibilities and skills required for the occupation in the years to come.    

Here are some key facts about Customer services representatives - financial institutions in the census metropolitan area of Montréal:

• Approximately 9,420 people worked in this occupation in May 2021.

Source Labour Market Information | Prospects Methodology