Job prospects Bank Customer Service Officer in the Laurentides Region

Explore current and future job prospects for people working as "Customer services representatives - financial institutions" in the Laurentides Region or across Canada.

Current and future job prospects

These outlooks were updated on December 11, 2024.

Recent trends from the past 3 years

Balanced

Over the past few years (2021-2023), the labour market was balanced for Customer services representatives - financial institutions in the Laurentides Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Methodology

Job outlook over the next 3 years

Moderate

The employment outlook will be moderate for Customer services representatives - financial institutions (NOC 64400) in the Laurentides region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment is expected to remain relatively stable.
  • A moderate number of positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

In recent years, the financial services sector has been rapidly changing. Several innovative technologies have been implemented to facilitate access to these services.  

Increased use of applications and the digitization in financial services, the consolidation of bank branches and the closure of several service locations, particularly in rural areas, may moderate hiring opportunities in this occupational group.              

The occupation is generally an entry point into the financial services sector. Staff turnover should create employment opportunities.  

The fact that bank branches are increasingly moving away from their traditional face-to-face activities towards financial advisory services could change the nature of the roles, responsibilities and skills required for the occupation in the years to come.    


Here are some key facts about Customer services representatives - financial institutions in the Laurentides region:

  • Approximately 750 people worked in this occupation in May 2021.
  • Customer services representatives - financial institutions mainly work in the following sectors:
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 87%

Source Labour Market Information | Prospects Methodology

Job prospects elsewhere in Canada

Find out what will be the job prospects for Customer services representatives - financial institutions across Canada over the next 10 years, from 2022 to 2031.

Learn more

Labour Market Information Survey
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