Job prospects Call Centre Agent - Customer Service in British Columbia

Explore current and future job prospects for people working as a "call centre agent - customer service" in British Columbia or across Canada.

Job opportunities in British Columbia

These outlooks were updated on December 11, 2024.

Prospects over the next 3 years

The employment outlook will be moderate for Other customer and information services representatives (NOC 64409) in British Columbia for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• Several positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in British Columbia:

• Approximately 19,650 people work in this occupation.
• Other customer and information services representatives mainly work in the following sectors:
  • Other retail stores (NAICS 44-45, except 445): 20%
  • Information and cultural industries (NAICS 51): 10%
  • Management and administrative services (NAICS 55, 56): 9%
  • Wholesale trade (NAICS 41): 8%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 78% compared to 78% for all occupations
  • Part-time workers: 22% compared to 22% for all occupations
• 59% of other customer and information services representatives work all year, while 41% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 42 weeks for all occupations.
• Less than 5% of other customer and information services representatives are self-employed compared to an average of 17% for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 37% compared to 52% for all occupations
  • Women: 63% compared to 48% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: 6% compared to 8% for all occupations
  • high school diploma or equivalent: 39% compared to 28% for all occupations
  • apprenticeship or trades certificate or diploma: 10% compared to 13% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 18% compared to 17% for all occupations
  • bachelor's degree: 21% compared to 22% for all occupations
  • university certificate, degree or diploma above bachelor level: 7% compared to 12% for all occupations

Breakdown by region

Explore job prospects in British Columbia by economic region.

Source Labour Market Information | Prospects Methodology

Job prospects elsewhere in Canada

Explore current and future job prospects for people working as a "call centre agent - customer service" Other customer and information services representatives (NOC 64409) or across Canada.

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