Job prospects Customer Service Supervisor - Retail in the Nord-du-Québec Region

Over the past few years (2021-2023), the labour market was balanced for Retail sales supervisors in the Nord-du-Québec Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be moderate for Retail sales supervisors (NOC 62010) in the Côte-Nord and Nord-du-Québec regions for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

The evolution of this occupation is linked to household consumption and the trends that influence the retail industry.

The climate of economic uncertainty, the high level of consumer goods prices and the high level of household debt despite the gradual decline in interest rates, could further affect the sector in the short term. However, consumer spending should gradually recover and thus help maintain jobs.

As for trends, the use of online shopping, chatbots, and self-service checkouts continues to increase and is expected to gradually slow employment growth in this sector. However, these technologies require monitoring, which means that employers will rely on a number of employees and supervisors.

Here are some key facts about Retail sales supervisors in the Côte-Nord and Nord-du-Québec regions:

• Retail sales supervisors mainly work in the following sectors:
  • Retail Trade (NAICS 44-45): 93%
  • Other services (except public administration) (NAICS 81): 7%

Source Labour Market Information | Prospects Methodology