Job prospects Help Desk Manager - Information Technology (IT) in Ontario

Explore current and future job prospects for people working as a "help desk manager - information technology (IT)" in Ontario or across Canada.

Job opportunities in Ontario

These outlooks were updated on November 29, 2023.

Prospects over the next 3 years

The employment outlook will be good for Computer and information systems managers (NOC 20012) in Ontario for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• Several positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

What Types of Employers Are Out There?

• Employed by all major sectors of the economy, but with the leading share in computer systems design and related services
• Financial institutions, and public administration, mainly federal government departments

What are the Main Trends Affecting Employment?

• Greater use of advanced computer technology by organizations
• Prevalence, growing concern, and rising costs of cybersecurity breaches
• The growing use of cloud technology should also support job openings
• However for some specialties, the pace of job growth may be affected by recent restructuring in the technology sector

What Skills Do I Need To Succeed?

• In addition to formal education, employers tend to recruit individuals with several years of experience working in a particular information technology (IT) field
• Budgeting and project management approaches such as Agile are common requirements
• Familiarity with private or public cloud-based technologies may be an asset in securing employment.

Here are some key facts about Computer and information systems managers in Ontario:

• Approximately 47,650 people work in this occupation.
• Computer and information systems managers mainly work in the following sectors:
  • Computer systems design services (NAICS 5415): 36%
  • Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 11%
  • Information and cultural industries (NAICS 51): 7%
  • Federal government public administration (NAICS 911): 5%
• 88% of computer and information systems managers work all year, while 12% work only part of the year, compared to 63% and 37% respectively among all occupations. Those who worked only part of the year did so for an average of 49 weeks compared to 43 weeks for all occupations.
• 7% of computer and information systems managers are self-employed compared to an average of 15% for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 73% compared to 52% for all occupations
  • Women: 27% compared to 48% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: less than 5% compared to 9% for all occupations
  • high school diploma or equivalent: 9% compared to 25% for all occupations
  • apprenticeship or trades certificate or diploma: less than 5% compared to 8% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 21% compared to 22% for all occupations
  • bachelor's degree: 42% compared to 24% for all occupations
  • university certificate, degree or diploma above bachelor level: 25% compared to 13% for all occupations

Breakdown by region

Explore job prospects in Ontario by economic region.

Source Labour Market Information | Prospects Methodology

Labour market conditions over the next 10 years

Explore current and future job prospects for people working as a "help desk manager - information technology (IT)" in Ontario or across Canada.

Learn more