Job prospects Technical Support Agent in the Laurentides Region

Over the past few years (2021-2023), there was a major labour shortage for User support technicians in the Laurentides Region. There were far more job openings than workers available to fill them in this occupation.

Source Labour Market Information | Recent Trends Assessment Methodology

The employment outlook will be very good for User support technicians (NOC 22221) in the Laurentides region for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to several new positions.
• Several positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Employment in this occupational group will benefit from the growth in IT services. Several other sectors employ these workers, such as the information, finance and insurance industries, given the prevalence of computer equipment in various workplaces.

Changing work methods in the private and public sectors thanks to digital technologies provide a clear advantage to these workers. The fact that more and more companies are using cloud computing will also create new jobs.

Telework, the underlying support for using remote equipment, the increasing complexity of networks and the growing number of computer applications and communications software are driving the need for this workforce.

While the employment outlook for this occupation is good at the provincial level, it will be moderate in five regions.

Here are some key facts about User support technicians in the Laurentides region:

• Approximately 790 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 38%
  • Retail Trade (NAICS 44-45): 10%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 8%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 8%
  • Wholesale trade (NAICS 41): 6%

Source Labour Market Information | Prospects Methodology