Job prospects Call Centre Agent - Technical Support in the Mauricie Region

Over the past few years (2021-2023), there was a labour shortage for User support technicians in the Mauricie Region. There were more job openings than workers available to fill them in this occupation.

Source Labour Market Information | Recent Trends Assessment Methodology

The employment outlook will be good for User support technicians (NOC 22221) in the Mauricie region for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to several new positions.
• Not many positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Employment in this occupational group will benefit from the growth in IT services. Several other sectors employ these workers, such as the information, finance and insurance industries, given the prevalence of computer equipment in various workplaces.

Changing work methods in the private and public sectors thanks to digital technologies provide a clear advantage to these workers. The fact that more and more companies are using cloud computing will also create new jobs.

Telework, the underlying support for using remote equipment, the increasing complexity of networks and the growing number of computer applications and communications software are driving the need for this workforce.

While the employment outlook for this occupation is good at the provincial level, it will be moderate in five regions.

Here are some key facts about User support technicians in the Mauricie region:

• Approximately 240 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 35%
  • Professional, scientific and technical services (NAICS 54): 32%
  • Ambulatory health care services and hospitals (NAICS 621-622): 9%
  • Construction (NAICS 23): 8%
  • Federal government public administration (NAICS 911): 5%

Source Labour Market Information | Prospects Methodology