Job prospects Call Centre Agent - Technical Support in the Bas-Saint-Laurent Region

We were not able to determine labour market conditions for User support technicians in the Bas-Saint-Laurent Region over the past few years (2021-2023) because of low employment levels in this occupation.

Source Labour Market Information | Recent Trends Assessment Methodology

The employment outlook will be moderate for User support technicians (NOC 22221) in the Bas-Saint-Laurent region for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to several new positions.
• Not many positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Employment in this occupational group will benefit from the growth in IT services. Several other sectors employ these workers, such as the information, finance and insurance industries, given the prevalence of computer equipment in various workplaces.

Changing work methods in the private and public sectors thanks to digital technologies provide a clear advantage to these workers. The fact that more and more companies are using cloud computing will also create new jobs.

Telework, the underlying support for using remote equipment, the increasing complexity of networks and the growing number of computer applications and communications software are driving the need for this workforce.

While the employment outlook for this occupation is good at the provincial level, it will be moderate in five regions.

Here are some key facts about User support technicians in the Bas-Saint-Laurent region:

• Approximately 210 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 28%
  • Educational services (NAICS 61): 19%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 19%
  • Federal government public administration (NAICS 911): 19%
  • Provincial and territorial public administration (NAICS 912): 6%

Source Labour Market Information | Prospects Methodology