Job prospects Customer Service Agent - Airline in British Columbia

Explore current and future job prospects for people working as a "customer service agent - airline" in British Columbia or across Canada.

Job opportunities in British Columbia

These outlooks were updated on November 29, 2023.

Prospects over the next 3 years

The employment outlook will be moderate for Airline ticket and service agents (NOC 64312) in British Columbia for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• Several positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

• Demand for non-technical occupations in aviation will continue to be tied to overall demand across the aviation sector. A number of airlines in Canada have cut routes due to pilot shortages and economic factors. Employment will grow but remains below 2019 levels.

Here are some key facts about Airline ticket and service agents in British Columbia:

• Approximately 2,150 people work in this occupation.
• Airline ticket and service agents mainly work in the following sectors:
  • Air transportation (NAICS 481): 68%
  • Other transportation and warehousing (NAICS 482-483, 486, 487, 493): 19%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 66% compared to 78% for all occupations
  • Part-time workers: 34% compared to 22% for all occupations
• 44% of airline ticket and service agents work all year, while 56% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 35 weeks compared to 42 weeks for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 35% compared to 52% for all occupations
  • Women: 65% compared to 48% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: less than 5% compared to 8% for all occupations
  • high school diploma or equivalent: 39% compared to 28% for all occupations
  • apprenticeship or trades certificate or diploma: 12% compared to 13% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 25% compared to 17% for all occupations
  • bachelor's degree: 18% compared to 22% for all occupations
  • university certificate, degree or diploma above bachelor level: less than 5% compared to 12% for all occupations

Breakdown by region

Explore job prospects in British Columbia by economic region.

Source Labour Market Information | Prospects Methodology

Labour market conditions over the next 10 years

Explore current and future job prospects for people working as a "customer service agent - airline" Airline ticket and service agents (NOC 64312) or across Canada.

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