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I’m a job seeker. How do I create a user account?
Creating a user account on Job Bank is easy! As a job seeker, you have different options available and you can choose the one that suits you the best. Go to Job Bank for Job Seekers and click on "Sign up now!". Choose between the Standard account and the Plus Account by looking ...
I’m a job seeker and I don't have a Social Insurance Number (SIN). What should I do?
Job Bank offers various resources to job seekers who do not have a Social Insurance Number (SIN). You can browse job postings and access labour market information available on Job Bank to help you with your job search.    Here are the options available to job seekers who do not have a SIN :  Subscribe to ...
What is a user account and should I create one for my job search?
A user account is a private account that an individual creates on Job Bank to authenticate themselves and to sign in. It contains personal information such as your name, email address, security questions and answers, and it is password protected.  You do not need a user account if you simply want to ...
Why do I have to answer security questions?
Security questions are made to ensure the safety of your user account. They are also used to identify you if you forget your password and cannot access your account. You will be required to answer one of your security questions every time you sign in, and when you call to talk to ...
What is a user account and should I create one to post jobs?
A user account is the first step to accessing Job Bank for Employers. The user account is your individual and password-protected account. It allows you to authenticate yourself when you sign in.    Your user account is private. It contains personal and sensitive information such as your name, address, social insurance number (SIN) and ...
I'm a foreign job seeker looking for a job in Canada. How do I create a Plus user account?
As a foreign job seeker, you can only create a Plus user account if you have your Express Entry profile number and job seeker validation code.  With a Plus account, Express Entry candidates can register for Job Match to be matched with jobs based on their skill set and qualifications. If you are not an Express Entry ...
I’m a foreign job seeker looking for a job in Canada. How do I create a Standard user account?
You do not need a user account if you simply want to apply to job postings that are advertised on Job Bank, or to subscribe to Job Alerts. However, creating a user account will give you access to free tools and services designed to help you in your job search.  As a ...
I'm not receiving my confirmation code by email. What should I do?
When you create your user account, you must confirm your email address at "Step 2" of the registration process by providing the confirmation code sent to your email inbox. If you are not receiving an email from Job Bank, with a confirmation code, here are a few tips to help you: Make sure that the ...
I’m an employer. How do I create a user account?
To create an employer user account, follow these steps:  Go to Job Bank for Employers and click on "Sign up now!". Read the instructions to make sure you have all the information you will need. Click on "Proceed". Carefully read the Privacy Statement and Terms of Use. Click on "I agree". Enter your email address, select your ...
I’m an employer and I don't have a Social Insurance Number (SIN). What should I do?
If you don’t have a Social Insurance Number (SIN), or you have one that starts with a "9" and are not eligible for a permanent SIN, you will not be able to create a user account on Job Bank for Employers. You need a SIN to create an employer user account which ...
I’m receiving an error message at step 4 for my Social Insurance Number (SIN). What should I do?
There are two types of error messages you can get at the authentication step: The error message stating that the SIN entered is already in use There are a few reasons why your SIN might already be registered on Job Bank: if you posted jobs for a previous employer; if you created a Plus account ...
Why and when do I have to provide my Social Insurance Number (SIN)?
Providing your Social Insurance Number (SIN) allows Job Bank to create a safer environment for job seekers and employers by making sure only real individuals post and apply for jobs.   By entering your SIN, Job Bank can: verify your identity; confirm that you are a Canadian citizen or a permanent resident; ensure that you register ...

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How do I upgrade my job seeker Standard account to a job seeker Plus account?
You are only a few steps away to upgrade your Standard user account to a Plus account. You will be required to provide your Social Insurance Number (SIN) and other personal information, for authentication purposes. Here’s how you can upgrade to a Plus account: Go to Job Bank for Job Seekers and log in to your ...
How do I convert my job seeker user account to an employer user account to post jobs?
You can only have one user account on Job Bank. Your user account is private and allows you to use all of Job Bank's services. This means that you can use the same job seeker account credentials to log in as an employer. However, if you currently have a job seeker ...
How do I convert my employer user account to a job seeker user account?
You can only have one user account on Job Bank. Your user account is private and allows you to use all of Job Bank’s services. This means that you can use the same employer account credentials to log in as job seeker.  To search jobs, simply go to Job Bank for Job Seekers and ...
How can I deactivate my job seeker user account?
In order to deactivate your job seeker user account on Job Bank, follow these steps: Sign into Job Bank for Job Seekers. Click on your name in the upper right corner of the page, and then click on "My user account". Click on the "Deactivate user account" tab, and then on the "Deactivate my ...
How do I change my password?
To change your user account password, follow these steps: Log in to your account. Click on your name at the top right corner of your Dashboard. Select "My user account" from the list. Make sure you are under "Account details" tab (or click on the tab if you are not already there). Enter your new password ...
How do I change my email address?
To change your user account email address, follow these steps: Log in to your account. Click on your name at the top right corner of your Dashboard and select "My user account" from the list. Make sure you are under the "Account details" tab. (or click on the tab if you are not already ...
Why am I receiving an error message when I enter my confirmation code?
When you register your user account, you might be getting an error message at "Step 2: User email confirmation", stating that your confirmation code is incorrect. Here are a few tips to help you: Make sure to enter the exact numbers of the confirmation code sent to your inbox. Do not copy-paste the ...
I don't remember the answer to my security question. What can I do?
If you don’t remember the answer to your first security question, or if the answer you provided does not match Job Bank’s records, request a second question by clicking on "Get a different question". The answers must be spelled exactly as you initially wrote them when you selected your security questions; ...
How do I reset my employer user account password?
If you cannot sign into your employer user account because you forgot your password, you can reset it by following these steps: Go to Job Bank for Employers and click on "Forgot my password", located under the "Sign in" button. Enter the email you used when you created your user account. Click on "Continue". Enter the ...
Why was my user account suspended?
Often, a user account is suspended to make sure the personal information in use is protected and only used by the individual it belongs to according to Job Bank's Terms of Use.   A user account contains personal information and must only be used by the person whose information is registered on the ...
How do I reset my job seeker user account password?
If you cannot sign into your job seeker user account because you forgot your password, you can reset it by following these steps: Go to Job Bank for Job Seekers and enter the email you used when you created your account, and click on "Next". Click on "Forgot my password", located under the "Sign ...
How do I change my security questions?
To change your user account security questions, follow these steps:  Log in to your user account. Click on your name at the top right corner of your Dashboard. Select "My user account" from the list. Click on "Security questions" tab. Go to the questions you want to change and pick new ones from the list. Check ...
I received an email stating that my user account has been deactivated. What can I do?
Your user account might have been deactivated due to inactivity if it has been more than six months since your last login. To reactivate your account, follow these steps: Go to Job Bank for Employers or Job Bank for Job Seekers and click on "Forgot my password". Note: If you are a job ...
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