spa receptionist
Posted on
October 07, 2024
by
Employer details
Hockley Valley Resort
Job details
*Department: *Spa
*Reports to:* Spa Director
*Profile: Spa Reception*
The Spa Front Desk Receptionist's responsibilities include the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. Additionally, the Front Desk Representative assists with transitional cleaning of the spa and relaxation area as needed.
*Spa Receptionist Job Description:*
* Provide guidance to clients on the procedures at the spa
* Answer telephone calls and provide accurate information to clients
* Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
* Keep clients updated on currently available promotions and discounts in services offered in the Spa
* Process payments from clients for services ordered from the spa
* Keep register of long and existing clients for them to enjoy benefits given to loyal customers
* Give appointments to clients on specific days
* Open and close the spa at the appropriate time
* Ensure that the front desk is clean and organized for free movement
* Assist in getting client feedback on level of services delivered in order to improve on service delivery
* Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
* Manage the visitor register to keep record of people who visit the spa on a daily basis
* Receive customer complaints and feedback and direct them to appropriate offices for resolution.
*Spa Receptionist Requirements: Skills, Knowledge, and Abilities*
* Good human relations
* Excellent phone etiquette
* Possess strong knowledge of how computers work
* Excellent multitasking skills to successfully handle several assignments together
* Possess strong organizational skills required for achieving efficiency on the job
* Good knowledge of beauty products to be able to promote them to clients
* Excellent communication skills needed for effective discussions with clients to promote the spa?s products and services to them.
Job Type: Part-time
Pay: $18.20 per hour
Shift:
* Day shift
Work days:
* Weekends as needed
Ability to commute/relocate:
* Mono, ON L9W 5X7: reliably commute or plan to relocate before starting work (required)
Experience:
* sales: 1 year (preferred)
* Customer service: 1 year (preferred)
Work Location: In person
-
LocationMono, ON
-
Workplace information
On site
-
Salary$18.20HOUR hourly
-
Terms of employment
Part time
-
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9476985973
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
Thank you for your help!
You will not receive a reply. For enquiries, please contact us.