user support technician
Posted on June 30, 2026 by Employer details Remitbee
Job details
Education: College/CEGEP. Asset languages: Dravidian languages. Work setting: Computer hardware or software retailer/wholesaler. Financial technology (FinTech). Help desk. Financial management/services. Financial services industry. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Provide customer service. Supervision: No supervision responsibility. Type of experience: Call centre. Transportation/travel information: Willing to travel cross-border. Work conditions and physical capabilities: Fast-paced environment. Tight deadlines. Attention to detail. Personal suitability: Efficient interpersonal skills. Ability to multitask. Time management. Honesty. Screening questions: Do you have experience working in this field?. Other: Use of artificial intelligence. Experience: 2 years to less than 3 years. Health benefits: Dental plan. Health care plan. Vision care benefits. Other benefits: Free parking available.- Location Mississauga, ONL4Z 1H8
- Work location On site
- Salary$36.00 to $38.00HOUR hourly (To be negotiated) / 40 hours per week
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- Benefits: Health benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3611889
Overview
Languages
English
Education
- College/CEGEP
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Asset languages
- Dravidian languages
Work setting
- Computer hardware or software retailer/wholesaler
- Financial technology (FinTech)
- Help desk
- Financial management/services
- Financial services industry
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
Supervision
- No supervision responsibility
Experience and specialization
Type of experience
- Call centre
Additional information
Transportation/travel information
- Willing to travel cross-border
Work conditions and physical capabilities
- Fast-paced environment
- Tight deadlines
- Attention to detail
Personal suitability
- Efficient interpersonal skills
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Other benefits
- Free parking available
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Advertised until
2026-08-04
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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