user support technician
Posted on July 02, 2026 by Employer details Tech-Eyes
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year. Work setting: Relocation costs covered by employer. Willing to relocate. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Supervision: 1 to 2 people. Certificates, licences, memberships, and courses : Associate Computing Professional (ACP). Cisco certified network associate. Microsoft certified professional (MCP). A+ Certification. Computer and technology knowledge: Android. Security software. .NET. MS Windows. Security and safety: Bondable. Criminal record check. Transportation/travel information: Travel expenses paid by employer. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Manual dexterity. Attention to detail. Sitting. Combination of sitting, standing, walking. Standing for extended periods. Personal suitability: Accurate. Client focus. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Time management. Honesty. Screening questions: Are you currently a student?. Do you have experience working in this field?. Do you have the required certifications listed in the job posting?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Experience: 1 year to less than 2 years. Employment terms options: Morning. Day. Weekend. Financial benefits: Gasoline paid. Other benefits: Free parking available.- Location 211 Pembina AveHinton, ABT7V 2B3
- Work location On site
- Salary$37.50HOUR hourly / 30 hours per week
- Terms of employment Permanent employmentFull time
- Morning, Day, Weekend
- Starts as soon as possible
- Benefits: Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3612339
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Relocation costs covered by employer
- Willing to relocate
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
- 1 to 2 people
Credentials
Certificates, licences, memberships, and courses
- Associate Computing Professional (ACP)
- Cisco certified network associate
- Microsoft certified professional (MCP)
- A+ Certification
Experience and specialization
Computer and technology knowledge
- Android
- Security software
- .NET
- MS Windows
Additional information
Security and safety
- Bondable
- Criminal record check
Transportation/travel information
- Travel expenses paid by employer
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
Personal suitability
- Accurate
- Client focus
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Time management
- Honesty
Benefits
Financial benefits
- Gasoline paid
Other benefits
- Free parking available
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Advertised until
2026-08-03
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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